Frequently Asked Questions

What is 1Two1Two?

1Two1Two is an online music store that allows independent artists to sell digital, physical copies of their music and merch to their core fanbase.

What does 1Two1Two do? 

1Two1Two is more than just an online music store. 1Two1Two helps artists grow their fanbase by allowing artists to sell exclusive products and early access to certain products may it be limited items or tickets to a gig. The store acts as a middle man between artist and fans who would like to support their favorite artists.

How can I purchase music from your store?

To purchase music from our store, simply browse through our catalog and select the album you wish to buy. Click on the "Add to Cart" button, and once you have finished selecting your items, proceed to the checkout page to complete your purchase. 

What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and digital wallets like Apple Pay and Google Pay.

Can I preview the music before purchasing?

Yes, we offer music previews for most of the tracks and albums available in our store. Just click on the play button next to the album artwork to listen to a sample.

How will I receive the digital music files after purchase?

After completing your purchase, you will receive an email with a download link to a zip file to access your digital music files. Once clicked on the link, you would be able to save your music to your device.

How long does it take to receive physical items after ordering?

The delivery time for physical items depends on your location and the shipping method chosen during checkout. Generally, it takes around 2-7 business days for domestic shipments and 7-14 business days for international shipments. Please note that these are estimated delivery times and may vary.

What if I receive a damaged or defective physical item?

If you receive a damaged or defective physical item, please contact our customer support within 7 days of receiving the item. We will be happy to assist you and arrange for a replacement or refund.

Do you sell merchandise from specific independent artists?

Yes, our store specializes in promoting and supporting independent music artists. We have a wide range of merchandise available, including T-shirts, posters, stickers, and more, featuring artwork and logos from various independent artists.

Can I gift music or merchandise to someone?

Absolutely! During the checkout process, you will have the option to mark your purchase as a gift. You can provide the recipient's email address for digital items, or their shipping address for physical items, and we will send it directly to them.

How can I contact your customer support?

You can reach our customer support team at info@1two1two.com